Mobile SEO and mobile marketing topics are in heavy rotation these days and for the past several years industry experts have declared it “the year of mobile.” Even so, many are still not sure how to approach their mobile website strategies.
“Mobile Queen” Cindy Krum, stopped by DragonSearch before heading to speak at ClickZLive in New York City. She shared her vast knowledge of the industry with usDragons, covering an array of important mobile topics. We are excited to pass the major takeaways on to you.
One question Cindy gets asked often is whether to create mobile specific content or use responsive design. Google made a big push towards responsive design, saying it is the best approach for mobile. This makes sense for Google because responsive design sites are much less resource intensive to crawl and index. Google can understand m. (m.yoursite.com) sites, but they are double the work for the spiders.
There are strategies for optimizing m. and responsive design sites, but there is not necessarily one correct approach. This is because responsive design has its limitations as well. Cindy firmly believes that responsive design is not automatically the best approach to developing mobile websites. For example, responsive design might not be the way to go if you:
Responsive design is not the end-all-be-all solution and we will be seeing different solutions evolve over time.
We can use our mobile phones to interact more and more in the offline world to merge with online usage. Advertisements like QR codes in magazines make the offline world clickable. Unfortunately many companies have slapped these codes on everything without first creating a solid strategy and plan. QR codes that take visitors to a non-mobile optimized home page or an irrelevant landing page are ineffective. In addition, location is often not thought through, like putting QR codes in a subway where there is no mobile signal or on a billboard that gets little foot traffic.
Cindy talked about the importance of testing your social plugins and tie-ins on mobile to make sure they function properly. Make sure videos and games play, social buttons go to the right place, and user agent detection and redirection is working properly. Test on both tablets and phones and on both Android and IOS to make sure everything on your website is operational on mobile.
Here is an example: if you are linking to content on Facebook, keep in mind that content cannot be displayed horizontally; the Facebook app forces you into portrait mode. This could be detrimental to what you are trying to convey with your content.
Use the mobile device to test and engage on social; take note of any struggles. Think in terms of the users, both technologically skilled as well as inept ones. If social interaction is difficult on mobile, users will be put off.
Google emulates an iPhone4, which is useful for understanding what Google is seeing, but to understand what users are seeing, it’s best to test on the actual devices. You should test on an iPhones and on multiple Android devices since Android has many handsets and screen sizes.
Cindy has worked with her team over the years to develop a robust mobile tool set. Many of these tools are in the process of being improved and rebuilt. Here is an overview of the tools and what they do.
There are a few different architecture options you can chose from for mobile: m. sites, responsive design and the newest, dynamic or selective serving. Dynamic is the equivalent of having an m. website with a redirection at the server level, where everything still happens on the desktop URLs, but you are served an entirely different set of HTML. The optimization strategies are slightly different for each of these approaches. Dynamic serving mostly follows the same best practices for responsive design.
Studies show that about 80% of the time, people are within 2 feet of their phone. That includes time they are spending on a desktop or laptop computer, watching TV or driving. For this reason, it would be remiss to approach desktop and mobile with the same strategy. Remember, users want different experiences because they are experiencing different needs depending on the device they are using.
Think about a car insurance company. If you visit their website on a mobile phone, the chance that you were in an accident and need to talk with your agent is high. The chance that you are shopping for auto insurance on your mobile phone is low. The user expects a different and appropriate experience on their mobile device then they would on their desktops.
If you have an m. site, Google wants you to pay the most attention to the mobile pages being linked to the corresponding desktop pages with bidirectional tagging, which is like a meta tag on both pages.
Before this solution, the desktop pages were competing with the mobile version of the pages in the mobile search results and would often outrank them. It’s still not a flawless solution and some desktop pages will rank in mobile search.
In a skip redirect, the desktop page will rank, but if the bidirectional tagging is not set up correctly, Google will go straight to the redirect and load the mobile page. If this happens your desktop meta data will show in the SERPs even on a mobile phone. For now it seems like a lot of the rankings are based on the desktop page’s content, so it is okay to have less content on the mobile page.
Be cautious about having completely different content on the mobile page, i.e you still want the keywords and the targeting to be the same. At this time, Cindy is not seeing any issues or penalties, but she believes things will be changing because the mobile algorithm is constantly in flux and Google has yet to take an official stance on mobile.
Server tidiness is critical for mobile. If your server has loose or sloppy rules and will let anything render, it can cause problems with the bots’ crawl efficiency. Some examples include when the server is:
Cleaning up is especially important because when using m. sites, we are doubling the burden of the crawlers.
Google has a great Google I/O video (watch below) with Brian McQuade, head of the page speed team, which is very telling about what the future of mobile rendering and probably mobile SEO is. Brian says that Google thinks all mobile pages should render in less than 1 second. For most sites currently, it seems near impossible. Google is now changing the recommendations for coding, saying that you should now use inline styles and scripts for content that’s above the fold so that there are no round trip requests for that portion of the site. This makes Google’s job easier, plus results in a better user experience, because while users are looking at the above the fold content, the content below the fold is still rendering.
Our DragonSearch developer, Greg Martinez, added that mod_pagespeed will do a lot of this for you as well: “When it renders the page, it will see what styles are required for that, and on each subsequent load it will inject them.”
However, often out of box tool-sets aren’t good enough for working with some circumstances, like home grown CMSs; there are a lot of opportunities to improve even if mod_pagespeed is in place.
Responsive design will actually be the slowest to load, even slower than regular desktop, which is an additional burden. Working on the page speed is even more important since Google expects our sites to be fast. Proper caching, URLs, all the requests are areas to look into for improvements.
Mobile phones can interact with off-line sensors. For example, in Japan you can swipe in and out of the subway system and add payments with your phone using the RFID technology. This is the same as when you have to swipe in using badges at a building or a garage. Sensors are low cost, approximately 3 cents, and location sensitive too, so there is no reason not to use them on product packaging, advertisements, etc.
With APIs, like Facebook Connect, users are getting more and more interaction with other apps, allowing the information to go into the cloud and be available on all devices. This allows the user, once considered the gatekeeper, to get out of the way. The value to the user is ease of use, access and convenience, while giving up some privacy of course.
Sensors will play a big role in the future of mobile. Smart homes technology uses sensors that can be set to turn on devices when you arrive home. The benefits of this type of technology is huge and the marketing potential, even greater.
Our mobile devices are quickly becoming an all-in-one device. As they become even more popular, marketers must anticipate the needs of the users to provide the best experiences they can. Share your mobile experiences and struggles or questions below in the comments. Do you have a mobile success story? We’d love to hear about it as well.