The Social Shake Up conference was a chance for many companies, large and small, to come together and learn/teach about how social media is altering all aspects of communication, not just marketing. One such area is collaboration. I attended a session that asked the key question, “How Important is Internal Collaboration?” The answer? Very!
Online collaboration’s ability to join together geographically dispersed stakeholders, get their input, and move projects along quickly, including sharing of key messaging via social media, was addressed at length. The following highlights the most relevant Tweets from session attendees.
Highlights from: How Important is Internal Collaboration #ssucollab #socialshakeup
Lead by @ricdragon, panel included: @banafshehgh @thinkoutloud @jenniferchico
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Solving email problem by bringing social to email….future is a unified inbox in a single place. #ssucollab #SocialShakeUp @thinkoutloud
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[With a collaboration platform,] “Now you can actually see how your whole project goes through the process.” – @banafshehgh #ssucollab
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“Need a really strong moderator for collaboration” says @jenniferchico #ssucollab
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Breaking down silos can be done by creating a common goal everyone gets behind.
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How do you break silos? Create one goal that all groups can work toward. @banafshehgh #ssucollab #socialshakeup
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How many goals does your company have? The fewer the better so people don’t handpick goals that serve them. #ssucollab #SocialShakeUp
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“We always have a dozen goals as a minimum,” said @jenniferchico. “Creates silos,” says @ricdragon. #ssucollab
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Silos are created by bonus structure and KPIs. (paraphrase) – @banafshehgh #ssucollab
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“Unless you have a culture of collaboration, a tool is just going to become a doorstop eventually.” #ssucollab
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[The vendors] have solved the technology, it’s your job to solve the change management, use cases, and processes. – @banafshehgh #ssucollab
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Do you have a collaboration culture in your business? A tool isn’t going to help that’s a no. #ssucollab #socialshakeup
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Once you have a collaboration tool, think about the rollout. Who benefits the most? Where is this most useful? #ssucollab #socialshakeup
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Great panel on internal collaboration w @RicDragon @thinkoutloud @jenniferchico @banafshehgh #ssucollab twitter.com/PaulRakov/statu… -
Lot of mention of @jivesoftware from heavy users (Deloitte) re: collaboration. Wish they were here! #ssucollab @socialshakeup
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Love it. Deloitte emphasizes learning by doing and “figuring it out” vs formal training class. #ssucollab #SocialShakeUp @jenniferchico
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“Teach the technology within the context of their role and WIIF(them), not teach them [just] how to use it.” – banafshehgh #ssucollab
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#ssucollab @jenniferchico: Deloitte Univ. , Sharing experiences and thought-leadership ow.ly/237UOd @ricdragon @b2bjeff
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Teach. In the context of the collaboration, not necessarily the pushing of the button @banafshehgh #ssucollab #socialshakeup #REPEAT
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Challenges of Internal Collaboration: adoption, changing behavior, making content discoverable. @jenniferchico #ssucollab #socialshakeup
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Panel moderator @RicDragon says Deloitte U changed his life! qub.me/huXHSY #ssucollab
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What are your top ten reasons for using the Internet? #ssucollab #socialshakeup Think about that when collaborating.
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“Some people want to change the world, and some people want to run a business.” – @thinkoutloud > some want to do both! :-) #ssucollab
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succes results from social. Tmobile 60% support call deflection. Clinton Global Initiative coordinating global people #ssucollab
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#truth @ITSinsider: “Technology just makes your bad processes go faster.” – @banafshehgh #ssucollab”
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“Technology just makes your bad processes go faster.” – @banafshehgh #ssucollab
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TMobile has 60% case deflection with @jivesoftware for customer communities. – @thinkoutloud #ssucollab
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“Technology just makes your bad processes go faster.” – @banafshehgh #ssucollab
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Thank u! Social doesn’t=FB & Twitter “@GirlOrangeCoat: Wikipedia is a great example of a collaboration tool #ssucollab #socialshakeup”
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LOL! // RT @itsinsider: “Technology just makes your bad processes go faster.” – @banafshehgh #ssucollab
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#truth @ITSinsider: “Technology just makes your bad processes go faster.” – @banafshehgh #ssucollab”
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Great mantra! Community analytics can help. RT @PaulRakov Test. Learn. Adjust. Mantra of Deloitte’s @jenniferchico #socialshakeup #ssucollab
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Easy to use. Can self correct. Provides valuable content for users #wikipedia #ssucollab #socialshakeup @bmadoreIT
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Employee #1: I posted it on the SharePoint site. Employee #2: Email it to them, they’ll never see it there. #sigh #ssucollab
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@ITSinsider #ssucollab systems influence people and behavior.
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Deloitte has 165,000 globally. 65,000 employees in the US. Internal collaboration is critical. #ssucollab
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The average knowledge worker spends 28 hours a week managing their inbox. #ssucollab #McKesson
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Adoption of the social tool can be an issue, even at @Deloitte says @jenniferchico #ssucollab #socialshakeup
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